Farhan Mohammed is no stranger to the chaos of the wireless retail world. As President and CEO of Prepaid Recon (PPR), he’s built a service company laser-focused on solving the back-office pain points that slow retailers down. Wireless Dealer Magazine sat down with Farhan to learn how his hands-on leadership and deep industry experience are redefining operational success for wireless retailers across the country.
“Prepaid Recon is built specifically for wireless retail stores”, Farhan told Wireless Dealer Magazine
“This market is often underserved or misfit by generic back-office providers.” While others try to adapt general solutions for the wireless industry, PPR took a different path—designing systems, workflows, and support exclusively around the needs of carrier-branded wireless stores. “That laser focus gives us an edge—we know the pressure points, the payout models, the commission pitfalls, and the day-to-day grind better than anyone else because we’ve built our business around solving them.”
“They didn’t retrofit generic BPO services to work for wireless retail—they started from scratch to design a solution that fits this industry like a glove,” Farhan explained. Their operational workflows and reporting are built around the way dealers actually work—not how some software thinks they should. PPR offers scalable packages tailored to dealer needs, from full-service back-office support to focused help in areas like commissions or appeals. Their pricing is standardized and transparent, with flexibility for high-need operations. And because their systems are lean, their teams focused, and their automation smart—the turnaround time and service quality are unmatched.
Once PPR took over, things turned around fast—reporting became clean, issues were flagged early, and payouts started hitting on time.
One multi-location retailer told us that before partnering with PPR, their team was constantly stuck cleaning up commission errors and chasing down rebates every week. Another retailer noted that PPR’s support team helped them solve inventory discrepancies within the first few days, cutting down on losses and giving their managers room to breathe. Across the board, dealers say that PPR has helped them regain control, reduce stress, and focus on growth—not cleanup.
“Wireless retailers were getting crushed by backend chaos, missed commissions, incomplete reports, messy inventory, and zero support when things went wrong, said Farhan”
“The gap wasn’t just in service—it was in boots on the ground comprehension,” he said. “Retailers needed a partner who truly understood how wireless stores work, not just an outsourced assistant.” PPR saw that need and built a solution that aligns with carrier cycles, store operations, and dealer expectations. PPR stepped in to provide structure to the good chaos and created a model that gives owners back their time—and their confidence—in the backend.
When we asked Farhan about PPR’s business philosophy, he didn’t hesitate: “Everything we do comes down to trust.” Dealers rely on PPR with their operations, numbers, and peace of mind—and Farhan takes that seriously. “Our work is built on consistency, transparency, and attention to detail, from structured workflows to documented processes, regular audits, and proactive communication,” said Farhan. “We don’t cut corners or rely on band-aid fixes. We build solutions that last and stay accountable through every step. Business integrity isn’t just a policy for us and it’s the backbone of how we operate.”
“No more chasing commission errors, sorting out inventory discrepancies, or double-checking payroll.”
Farhan made it clear that when store staff aren’t buried in backend issues, they’re free to focus on what matters most: delivering a better customer experience. “Our services eliminate the internal friction that slows down operations,” he explained. That clarity behind the scenes leads to faster service, more confident reps, and cleaner transactions at the register. “The smoother the backend,” he said, “the smoother the customer experience—and that’s what drives retention and satisfaction on the front end.”
“The ideal PPR client is any wireless retailer who wants to run a cleaner, more efficient business—whether it’s one high-traffic location or a regional chain, Farhan explained.”
“Some dealers come to us overwhelmed by backend issues, while others are trying to get ahead of problems before they grow,” he said. PPR works best with owners who value accuracy, clarity, and peace of mind—dealers who want to scale smart, delegate the chaos, and stay focused on the customer-facing side of their business.
“We’re scaling with intention,” Farhan shared. “We’re automating more, expanding our end-to-end capabilities, and maintaining the same personal service that sets us apart.” As they grow, PPR is doubling down on efficiency, finding new ways to support dealers without adding bulk or complexity. Their goal, Farhan says, is to remain the most effective, agile, and reliable back-office solution for wireless retailers, helping them scale faster while staying in control of their operations. Visit their website at PrepaidRecon.com.
