Inevitably, phone repair retailers are experiencing more competition from neighboring repair retailers. This competition drives repair cost down and profits lower.
5 Steps to Retaining Customers
Without lowering your price.
1. Leverage the in-store repair retail experience to your advantage – the customer relationship is priceless.
2. Provide high quality repairs and promote your stores reputation.
3. Strategic In-store accessory merchandising
4. Be a go-to expert, be your own wireless Genius Bar.
5. Follow-Up, be proactive in your reputation. A follow-up call stands behind your work, building customer confidence in your brand.
Smartphone Growth 2016 – 2023
It is no surprise that mobile phones are the core of the wireless repair industry,that is why it is important to review the continued viability of the industry –
- A total of 2.04 billion mobile phones will be shipped globally by 2023.
- Over a third of the world’s population will own a smartphone—that is roughly 4.77 billion smartphone users.
- Global revenue from smart-phones is expected to total $401.3 billion in 2023.
- By 2023, it is projected globally that there will be 6.1 billion smart-phone users
