Repair new device types to grow profits There is one last growth tactic that is the most important: updating repair skills to repair new device types. As always, it is important for repair professionals to continually upgrade their technical skills…

The vehicle industry recognizes that some consumers cannot afford or are not qualified to outright buy a vehicle. Instead of losing the customer, sales people present another method of vehicle ownership – leasing or leasing-to-own. While payments are monthly, similar…

The current models of smart-watches (and other wearables) have faced mixed reviews from the public. There are some who love them, especially the health and fitness obsessed, and then there are others who tried to be smart-watch early adopters but…

Analysts at Quantumrun.com, in partnership with Wireless Dealer Magazine, have identified a few key tactics independent repair shops can use immediately to ensure they continue to thrive well into next decade: New repair support services. Consider offering a range of…

Due to the developing world connecting to the Internet, there are areas of concern for independent repair shop owners within the next five  years. Between 2019 to 2023, the growth rate of the wireless repair industry will begin to moderate,…

The tablet market is undergoing a great deal of change as of late. On one hand, the market is growing remarkably, with the Yankee Group estimating that tablet shipments will grow to 1.094 billion in 2023. However, the IDC is…

Phone trade-in programs are used to help offset the cost of putting your customer into a new phone or provide a trade- in cash option. It also gives repair professionals access to parts and the possibility of refurbishing items for…

The mobile accessory market is actually a larger market than smart-phones, with a forecast of $121.72 billion by 2025, and a revenue of $81.5 billion already in 2015. This robust market is mainly reliant on protective covers and power banks….

Your repair store staff is in a perfect position after the repair to discuss options on keeping their phone safe from the damage you just repaired. Your tech can now turn into a merchandising expert guiding your customer to purchase…

Carrier service options are not difficult to offer in a retail location. Consider BEST BUY, Target or other retailers who dedicate a section of their store to carrier services. Offering wireless service options does not require an upfront financial investment…

While competition is rising and the market is rapidly changing, the disruptive trends just listed do not guarantee a grim future for wireless repair professionals. Consider the following; Luxury Phones Are Not Cheap Samsung Galaxy and Apple iPhone models are not priced…

As the world’s global population connects to the internet and Internet speeds grow faster in lockstep,this will spur massive production levels of all kinds of smart-phone electronics parts and smart- phone part harvesting production lines. As a result, this will drag…

Disruptive trends that will drive growth in wireless over the next 10 years While smart-phone sales sound very impressive, they are the tip of the iceberg com- pared to what’s coming next. The mobile and wireless industry is about to…

Inevitably, phone repair retailers are experiencing more competition from neighboring repair retailers. This competition drives repair cost down and profits lower. 5 Steps to Retaining Customers Without lowering your price. 1. Leverage the in-store repair retail experience to your advantage…

Wireless Dealer Magazine reports the following driving factors:   1. Easy market entrée into a booming business, low startup cost, easily added to existing businesses, and fast return on investment.   2. The number of phone repair training courses nationwide…

Sometimes the beginnings of a booming industry emerge well below the radar—the niche wireless repair industry is no exception. Wireless repair entered the marketplace around 2009-10, not long after Apple released the first iPhone on June 29, 2007.  Since then,…